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Accessibility Statement

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Accessibility Statement for

About this website

This website is run by a partnership of Clwydian Range and Dee Valley AONB, North East Wales Tourism and Canal and River Trust in Wales. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability
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How accessible this website is

We know some parts of this website are not fully accessible.

  • Content and functionality provided by third party suppliers are not fully accessible.
  • Some of our online forms are not fully accessible.
  • Most older PDF documents are not fully accessible to assistive technology.
  • Interactive maps are difficult to navigate.
  • Interactive maps do not include sufficient button labelling or colour contrast
  • The layout and navigation is complex

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, or easy read, please contact us:


Or write:
Pontcysyllte Aqueduct and Canal World Heritage Site
Housing and Economy Department
Ruthin Road
LL13 7TU

We will consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or have suggestions for how we can improve the accessibility on this website, please contact the Pontcysyllte Aqueduct and Canal World Heritage Site team on

If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS). (

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility guidelines:

  • Some images do not have a text alternative.
  • Some areas of colour contrast do not meet accessibility requirements.
  • Interactive maps are difficult to navigate
  • The layout and navigation are complex

What we are doing to improve accessibility

This website is currently undergoing a redesign and a new website will be launched before December 2020. The new website will be as compliant as possible to the Web Content Accessibility Guidelines version 2.1 AA.

  • We will make website text as simple as possible to understand, and use consistent layouts to avoid complexity.
  • Images will have alternative text.
  • Maps will have alternative text where possible.
  • New PDFs will be accessible to screen readers.
  • Colours and contrast will be easy to read.
  • The new website will include an updated Accessibility Statement.

Preparation of this accessibility statement

This statement was prepared on 21st September 2020. It was last reviewed on 21st September 2020.

This website was last tested on 21st September 2020. The test was carried out by Artychoke.